theabsolutetruth |
March 17, 2007
poor workmanship & won't honor lifetime warranty Our kitchen was redone 12/4-12/6. On 12/6 discovered 4 of 6 drawers sticking but couldn't fully inspect the all work done until the following weekend during daylight hours. Spent several hours removing excess glue from all over the kitchen at that time and discovered many areas missing trim and damaged laminate because of technicians' carelessness in addition to the sticking drawers. Company made all repairs requested on 12/18. Sink was reinstalled because of damaged laminate. Sink is black on black granite countertop. Company left a thick bead of white caulk around sink so I spent time meticulously removing semi-white bead caulk from around whole sink myself after caulk dried. Mid Jan. a bracket from one drawer track fell off cabinet wall. 1/18 company came back to repair the drawer and was asked to unwrap our sprayer faucet hose from around a pipe under the sink from the second install of sink. 3/5 another drawer bracket fell off the wall. Requested company to come back & repair. They refuse & say the drawer tracks are aged and had pre-existing malfunction issues. All drawer tracks are in excellent shape, best drawer tracks ever made according to original owner of company on 10/24/06 when we ordered the kitchen work. During the work on 12/4-12/6, company uninstalled and reinstalled all original drawer tracks. Company attached the white plastic brackets for the drawer tracks to cabinet walls with only 1 or 2 screws in each, not 4 like there should be. 1 drawer has 2 screws in bottom of the bracket, none in the top and is already pulling away from the wall. The drawer bracket that broke on 3/5 had 2 screws in the top and none in the bottom. Opposite track of same drawer has only 1 screw in the top of that bracket. The company offered nothing but poor workmanship throughout entire installation process, will not accept responsibility for this, nor will they honor company's lifetime warranty claims. I would never recommend them to anyone.
J. White |
August 30, 2007
All of our complaints have been resolved This company has since resolved all of the complaints we had about their workmanship and services to our complete satisfaction. We are pleased with the results and outcome.