Greenway Ford - (407) 253-0134

I took my 2006 Ford Fusion in to Greenway Ford for various reasons: I needed a full detail, I was getting burn holes fixed, scratches fixed, and a tear in my back seat fixed. I brought my car in on Friday, August 1st and received it back on Tuesday, August 5th. I didn't mind the wait for the amount of work that needed to be done to the car and I knew dropping it off Friday, it'd be a few days. Although, when I picked up my car I was anything but happy. The outside of my car was dirty, many of my scratches on my car were not fixed, the tear in my backseat was not touched. The burn holes were fixed poorly, parts of the seats were still dirty; it wasn't even vacuumed in those areas. I got in my car and went to drive home, and as soon as I started my car I noticed my GPS wasn't working. I couldn't even get through to Jay, he was talking with one of his co-workers when I called and couldn't get with me. Then, I noticed my floor mats weren't in the car anymore. When I got to my destination I looked in the back of my trunk and they weren't in there, either. When I called the office the next day to let them know I didn't have my floor mats anymore, I was transferred from person to person, then on hold for about ten minutes, and then finally Jay got on the phone with me and told me I didn't have any floor mats in my car to begin with. I assured him that I did. Why would I have taken my dirty floor mats out of my car when I'm paying to get them cleaned? He said if I'm sure I don't have them, he'll order me new floor mats but didn't tell me when they'd be in. I haven't gotten a follow-up phone call since then. I got a message today, the 7th from Greenway Ford doing a routine follow-up on how happy I was with my service. I called the woman back about an hour after she called and left a message asking her to please get back to me right away and left my cellphone number. I haven't gotten a call back.

Greenway Ford has a good selection of cars and trucks. We have bought 2 vehicles from Greenway Ford. The buying process is long, even on a csh deal. They try to talk you into a lease, even when you want to pay cash. The service department is OK, but there is one nasty service writer there. When I went to pick up my car the cost was 200 dollars more than I was quoted in the first place. When I balked at the idea of paying 200 dollars more, the service writer lied to the manager and said that he called me and I approved the work. That was a total lie! The next time I buy a car, I will go elsewhere. PROS: Good selection CONS: Lies to the customer

They were supposed keep both myself and the car rental company informed on the status of my car repairs. They did neither. I had no idea what was going on with my car AND I had Enterprise calling to see when I was returning their car! Very much a headache. Over-all repairs were okay buy was originally told it would take 3 days and ended up taking a full 7 day week.